DO YOU HAVE A RETURN POLICY?

We sure do!

WHAT IS YOUR RETURNS POLICY

We follow strict quality control process to ensure you get the best handmade wig. We are happy to offer a 72 hour refund or exchange on items marked as returns accepted. All returned item must be unused.

For the purpose of hygiene, we request that you wear a wig cap in all cases when trying on a purchased wig. Any item that has been altered chemically or physically no longer qualifies for an exchange or refund. This includes but is not limited to:

 

  • The wig must have its tag.
  • The wig must not be coloured, styled, bleached, washed, brushed or combed. 
  • The wig must not have been worn. The lace in front of wig must not be cut. The wig must not be in contact with any food smells, smoke, hair spray or perfume. 

Refund will be made to original method of payment.

  

Our customer service team must approve all returns before they are sent back. For exchanges and returns, please email us cs@zeeelle.com within 72 hours of receiving your parcel.

   

Please note: We are not able to offer free returns for international orders. 

Please note we are unable to refund shipping charges including shipping charges of refused deliveries. These charges will be deducted from your refund.

 

The value of refund for International non-GBP (£) will be based on the exchange rate at the date of refund.

 

Please remember to include your name and order number in your returned parcel.

 

INTERNATIONAL CUSTOMER RETURNS

Non-UK customers can return unsuitable items using their local courier.

Please note, you will need to cover the postage cost as we do not offer free returns. We advise you send your return using a traceable service.

 

Zeeelle will not accept any liability for a lost untracked parcel. Please keep your proof of postage.

 

Once we received your returned item, we will send an email confirming receipt. A refund will be processed within 7-10 working days. It may take up to 10 working days for refunds to appear in your account depending on your card issuer or bank.

 

If you are sending back unwanted item, please complete a 'Customs Declaration' form CN22 label. Items must be marked as 'RETURNED GOODS'. Failure to mark parcel properly may lead to custom charges. This custom charges will be deducted from your refund.

 

HOW LONG WILL IT TAKE TO GET MY REFUND AFTER I RETURN

We process all refunds within 7-10 working days of receiving returned items. This may take longer during busy periods. An email confirmation will be sent confirming we received the returned item and we are processing your refunds.

Please note: refunds may take up to 10 working days to clear depending on your card issuer or bank.

 

MY SHIPPING COST HAS NOT BEEN REFUNDED, WHY

Shipping cost is only refunded if there is an error with your order or your purchased item was faulty. We will not refund the cost of shipping the item to you in other cases. 

 

30 DAYS QUALITY GUARANTEE

We offer a 30 days quality guarantee on all our products. If you notice excessive shredding, matting or tangling of our wigs or hair extensions we will exchange it for a new product. Please contact us for exchange. If the item has already been used, we will NOT provide a refund. We can only exchange. 

REFUND OR EXCHANGE WILL BE PROVIDED AFTER THE PRODUCT HAS SAFELY BEEN RETURNED BACK TO US.

 

Have more questions? Submit a request

0 Comments