Do you have a return policy?

We sure do!

HAIR EXTENSIONS / HAIR ACCESSORIES RETURNS

If you are unsatisfied with any of our hair extensions and hair accessories, we will offer to refund or exchange within 7 days of purchase. Go to your account, click on product you will like to return and 'start return'

Our sales team must approve all refund or exchanges before they are sent back. For exchanges or return, please email cs@zeeelle.com

WIG RETURN / EXCHANGES

For wigs, we follow very strict quality control process to ensure you get the best handmade wig. All our units are custom made to preference; Returns is accepted where item is unused. Customer must contact us within 72 hours of receipt to inform us of refund / exchange. 

For the purpose of hygiene we request that you wear a wig cap in all cases when trying on the purchased wig. 

Any item that has been altered chemically or physically no longer qualifies for a REFUND or exchange. This includes but is not limited to:

 

  • The wig must have its tag.

 

  • The wig must not be coloured, styled, bleached, washed, brushed or combed.

 

  • The wig must not have been worn. The lace in front of wig must not be cut. The wig must not be in contact with any food smells, smoke, hair spray or perfume.

Items fulfilling the above conditions may be refunded or exchanged within 72 hours of the original receipt.

INTERNATIONAL RETURNS (NON-UK)

For international returns, please contact us before returning any item or start a return using your account. Please note: Return cost will be paid by you. We will only pay for return if issue is our fault. The maximum cost we will pay if you decide to pay for your shipping (where issue is our fault) is $15 (this applies to non-UK orders). 

For returns due to cosmetic / personal reasons, you will be responsible for paying for your own shipping costs for returning your item and we will not refund shipping cost for sending out item. If you receive a refund, the cost of return shipping will be deducted from your refund.

30 DAYS QUALITY GUARANTEE

We offer a 30 days quality guarantee on all our products. If you notice excessive shredding, matting or tangling of our wigs or hair extensions we will exchange it for a new product. Please contact us for exchange. If the item has already been used, we will NOT provide a refund. We can only exchange. 

REFUND OR EXCHANGE WILL BE PROVIDED AFTER THE PRODUCT HAS SAFELY BEEN RETURNED BACK TO US.

 

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